Privacy Policy

1. Who We Are

Alpine Life Solutions LLC (“Alpine,” “we,” “us”) is an independent insurance business operated by a licensed insurance producer (NPN #22205258). We help consumers — with a focus on veterans and their families — request quotes for life insurance and related products. We are not affiliated with, endorsed by, or connected to the U.S. Department of Veterans Affairs, the U.S. military, or any federal or state government agency.

2. Information We Collect

Quote Request Information You Provide

• Name, email address, phone number, and state of residence
• Age range and, where you choose to provide them, branch of military service and intended beneficiary
• Opt-in records and timestamps for all communication channels (SMS, email, phone)

Technical Information Collected Automatically

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

3. How We Use Your Information

• To respond to your quote request and connect you with a licensed insurance agent
• To communicate with you about your inquiry, appointments, and — with your consent — promotions
• To operate, secure, and improve our services
• To maintain records of your communication preferences and consent
• For advertising measurement as described in Section 6

How We May Contact You

If you request a quote and provide consent, we and the licensed insurance agents in our network may contact you by phone call, text message (SMS/MMS), and email. Where you have consented, these communications may be made using an automatic telephone dialing system and prerecorded or artificial voice messages. The methods we use are limited to the consent you provide at the time of your request; we will not contact you using any method beyond what you agreed to. You may revoke consent at any time by replying STOP to any text message, by saying so on any call, or by contacting us using the information in Section 11. Consent is never a condition of purchasing any product or service.

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services. Depending on the consent you provide, these may include appointment reminders, customer support, important updates, and marketing or promotional messages about special offers, discounts, and our life insurance and final expense products.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• Marketing/promotional messages are sent only to those who have provided specific consent for them
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be related to the services you have requested or the consent you have provided
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. Information Sharing & Disclosure

We do not sell your personal information to data brokers or unrelated marketers.

When you request a quote, we share your information with one or more licensed insurance agents in our network so they can fulfill your request. These agents may be independent of Alpine Life Solutions LLC. They are required to contact you only about the insurance inquiry you submitted and to honor all applicable telemarketing and privacy laws.

Sharing your quote request with a licensed agent so they can respond to your inquiry is fulfillment of your request, not sharing for third-party marketing purposes. Your SMS opt-in data is never sold or shared for any purpose other than delivering the messages you requested.

We may also share information with:

Insurance Carriers

• To obtain the quotes and coverage you requested

Service Providers

• Third-party vendors who help us operate (hosting, communications delivery, analytics, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Advertising Measurement

We use advertising platforms (such as Meta) to reach people who may want our services. To measure whether our advertising works, we may share hashed (cryptographically scrambled) identifiers — such as a hashed email or phone number — and inquiry-stage events with those platforms through server-side tools such as the Meta Conversions API. These disclosures are for measurement and ad delivery optimization, not for third parties to market unrelated products to you.

7. Data Security

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our advertising and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. Your Rights & Choices

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking “unsubscribe” in any message
• Opt out of SMS messages by replying “STOP”
• Opt out of the sale or sharing of your personal information for future quote requests
• Revoke contact consent at any time, for future communications, by any reasonable means
• Request information on how we process your data
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, contact us using the information in Section 11. Depending on your state of residence, you may have additional rights under state privacy laws; we honor verified requests consistent with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Alpine Life Solutions LLC.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.

12. Changes to This Policy

We may update this policy from time to time. The Effective Date above reflects the latest revision. Material changes will be posted on this page, and for significant changes we will notify you by email or through a notice on our website.